Don’t like it? Return ANY item for FREE!

Free ReturnsShopping online can be a headache. You see it online, you get the delivery, open it and WAIT A MINUTE it’s far too big!

At She Plays He Plays we just don’t just give you the best prices but we want you to be happy with every purchase you make.

This is why we have a ONE YEAR returns policy giving you more than enough time for you to plan for that sexy weekend away!

She Plays He Plays Return Policy in 5 easy rules:

1. You can return any item to us FREE of charge, just use our freepost address.

2. You can return any item which is unused and in its original packaging for a full refund or exchange within ONE YEAR! Importantly, you must also return any free gift to receive your full refund. If you wish to keep the  free gift we will deduct its value from the refund.

3. If your lingerie or sexy clothing doesn’t fit or isn’t exactly what you are looking for then don’t worry we are happy to refund or exchange these items too. You will need to make sure all labels are still attached and if you try them on please keep your knickers or pants on! Unfortunately, we cannot accept items back if they have been used and labels have been removed, unless they are faulty.

4. Unfortunately, due to health and hygiene regulations, we cannot refund or exchange an item if it has have been used or any of the original packaging is missing.

5. However, you can return any good which is faulty for a full refund or replacement or exchange within one year.

How to return a product for free in 4 easy steps?

 

1.    Print Return Form

Contact us on customercare@sheplays-heplays.co.uk so we can send you the returns form. 

You can also find a returns label on your invoice which you can just peel off and stick onto your box. 

If you cannot print the return form, please include the invoice (the original or a copy) or a piece of paper with your name, address, e-mail address and the reason for the return within the package.

If you are having any problems printing the returns form or the freepost label, contact us on 01322 407295

2.    Prepare Package

You need to make sure the goods return safely to us so please pack them carefully. To enable a speedy process you must include the returns form or a piece of paper with your name, address, e-mail address and the reason for the return. Please also clean anything which has been used if it is faulty.


3.    Attach Return Label

Attach the Freepost Label to the outside of the box. If you are using the original box the package was sent in please make sure old labels are removed.

4.    Send Package

To post the item to us for free please visit your local post office and  obtain a FREE Certificate of Posting. We do not require it to be returned to us by recorded post.

Importantly, the post office will not know what is inside the box as we use the most discreet freepost address available!

Once we receive your item it will be processed within 30 days. We will contact you if there are any problems in resolving your return, exchange or replacement.

Your Legal Rights

The EU Distance Selling Regulations 2000 states that you have the right to cancel your order without giving a reason within 7 days and that your money will be returned within 30 days of cancellation.

We aim to refund you within 30 days once we receive the item.

This returns policy does not affect your statutory rights.